Last updated 29 Jun 2026
Customer Cancellation Requests
- Cancellation requests must be submitted through the booking portal or the support team before the start of the booked session.
- Refund eligibility depends on how close the cancellation is to the scheduled booking time.
- No-shows or cancellations after the session begins may not qualify for a refund.
Refund Timelines
- Approved refunds are processed back to the original payment method whenever possible.
- Refund timelines can vary depending on the bank or payment gateway used.
- Any approved amount will be calculated after deducting applicable service charges, if any.
Venue Cancellations
If Mani Star Sports Park has to cancel a booking because of maintenance, weather, or an operational issue, we will offer one of the following:
- A rescheduled slot, or
- A full refund where rescheduling is not possible
Special Bookings
Event bookings, tournament reservations, and promotional offers may follow different refund rules. Those rules will be shared before confirmation.
Disputes
If you believe a refund has been calculated incorrectly, contact the support team with your booking number and payment details so the issue can be reviewed.