Booking & Cancellation Policy

Booking Confirmation

• A booking is confirmed only after the selected slot is successfully reserved and the payment workflow is completed.
• The booking number shown in your dashboard is the reference for all future support requests.

Arrival and Check-in

• Please arrive a few minutes before your slot begins.
• The booking owner is responsible for ensuring the correct players and guests follow venue rules.
• Late arrival does not extend the booked session unless the venue team explicitly approves it.

Rescheduling

• Reschedule requests are subject to slot availability.
• A requested change is only final after the new slot is confirmed in the system.
• If a reschedule cannot be completed, the original booking terms remain active until the booking is cancelled or amended by the support team.

Cancellation Guidelines

• Cancellations made before the booking start time should be submitted as early as possible.
• Repeated cancellations, misuse of the slot, or violation of venue rules may affect future booking privileges.

Venue Maintenance or Weather

When conditions prevent safe play, the booking may be paused, rescheduled, or cancelled by the venue team. In such cases, our support staff will help you choose the next suitable step.